Description:

ServiceNow is seeking a Sales Operations Analyst to support sales forecasting, pipeline analysis, and revenue optimization primarily for the Americas regions and territories. This role plays a critical role in advising the salesforce on commercial transaction processes, pricing, and order accuracy, ensuring a smooth sales cycle and compliance with company policies.

You will be responsible for participating in forecast calls, analyzing licensing and product usage, suggesting pricing strategies, and interfacing with deals desk, finance, legal, and order management teams for seamless sales operations. The Sales Operations Analyst will also support licensing compliance and collaborate with channel and alliance sales teams to enhance sales effectiveness through data-driven insights and operational best practices.

Key Technical Skills:

Sales Operations, Pipeline Analysis, Forecasting, Pricing Strategy, CRM Systems, Data Analysis, Microsoft Excel, PowerPoint, Sales Compliance, Reporting, Sales Automation

Requirements:

• 2-4 years experience in Sales Operations within a software sales organization
• Proficient in Microsoft Excel, PowerPoint, and Word
• Experience with CRM systems
• Strong analytical, organizational, and multitasking skills
• Excellent verbal and written communication skills
• Ability to collaborate across teams and manage priorities
• Strong stakeholder management and result-oriented mindset

This position requires strong analytical, organizational, and communication skills to thrive in a fast-paced, dynamic sales environment. Your work will directly impact ServiceNow's business growth by ensuring operational efficiency and supporting sales through actionable analytics and process improvements.